Nothing leaves Ghost until a rep approves it here.
All caught up. Draft a follow-up to see one here.
Ghost's read: Dana said renewal moved to December 31; the CRM still says March 2027, and security review gates expansion.
Subject: Following up on today's call
Hi Dana,
Thanks for the time today.
Best, Maya
Needs your OK. The recipient is an executive, so a person signs off on every message.
Rejected: too risky by Maya Reyes · reviewed for 16s
Ghost's read: Dana said renewal moved to December 31; the CRM still says March 2027, and security review gates expansion.
Subject: Following up on today's call
Hi Dana,
Thanks for the time today. Great to hear all 140 seats are live.12345 As Luis asked, I'll send over the SOC 2 Type II report and API rate-limit doc today.12345 Next step on our side: Security review call, week of October 12, 2026.12345 I have your renewal down for March 31, 2027.12345 I understand the budget owner for the expansion is not decided yet.12345
Best, Maya
Held by Ghost. A sentence isn't backed by any fact on record, so this can't be sent.
Nothing was sent. The block is recorded as eval data.
Ghost's read: The pilot worked; the deal now hinges on an ROI case for the CFO, but two calls disagree on who signs.
Subject: Pilot results and the ROI summary
Hi Petra,
Congratulations on the pilot: 18% faster line changeover.1 Thanks for confirming you're about 450 people after the spin-off; I'll size the proposal on that.1 I'll put together the one-page ROI summary this week, including Jana Svoboda's maintenance savings.1 I'll address it to Tomas Hruby, who you mentioned has final sign-off.1
Best, Maya
Needs your OK. Two calls disagree on the final approver: Tomas Hruby vs Petra Novak. Ghost used the newer one; confirm it's right.
Approved with edits by Maya Reyes · reviewed for 31s
Regression test failing: Keeps the rep's addition: "week, including Jana Svoboda's maintenance savings"
Ghost's read: The pilot worked; the deal now hinges on an ROI case for the CFO, but two calls disagree on who signs.
Subject: Pilot results and the ROI summary
Hi Petra,
Congratulations on the pilot: 18% faster line changeover.1 Thanks for confirming you're about 450 people after the spin-off; I'll size the proposal on that.1 I'll put together the one-page ROI summary this week.1 I'll address it to Tomas Hruby, who you mentioned has final sign-off.1
Best, Maya
Needs your OK. Two calls disagree on the final approver: Tomas Hruby vs Petra Novak. Ghost used the newer one; confirm it's right.
Rejected: wrong fact (Final approver) by Maya Reyes · reviewed for 9s
Ghost's read: The account is at risk until SUP-4471 is fixed; Amara asked for no pricing until then.
Subject: SUP-4471: next steps
Hi Ben,
I'm sorry the EHR sync has been failing; engineering is treating SUP-4471 as a P1.1 You'll have the written root-cause analysis by Friday, October 9.1 Engineering will send daily updates at 9am ET until it's fixed.1
Best, Maya
Needs your OK. Ghost doesn't act on its own yet; your approvals build that trust.
Approved as written by Maya Reyes · reviewed for 18s
Ghost's read: The account is at risk until SUP-4471 is fixed; Amara asked for no pricing until then.
Subject: SUP-4471: next steps
Hi Ben,
I'm sorry the EHR sync has been failing; engineering is treating SUP-4471 as a P1.1 You'll have the written root-cause analysis by Friday, October 9.1 Engineering will send daily updates at 9am ET until it's fixed.1 Once things settle, I'd love to pick up the conversation about the 3 additional clinic sites.1
Best, Maya
Held by Ghost. There's an open support escalation (Open P1: SUP-4471 EHR sync failing since September 28, 2026). Commercial asks are paused until it's resolved, so this draft can't be sent.
Nothing was sent. The block is recorded as eval data.
Ghost's read: Dana said renewal moved to December 31; the CRM still says March 2027, and security review gates expansion.
Subject: Following up on today's call
Hi Dana,
Thanks for the time today. Great to hear all 140 seats are live.1 As Luis asked, I'll send over the SOC 2 Type II report and API rate-limit doc today.1 Next step on our side: Security review call, week of October 12, 2026.1 I have your renewal down for December 31, 2026.1 I understand the budget owner for the expansion is not decided yet.1
Best, Maya
Needs your OK. The recipient is an executive, so a person signs off on every message.
Approved as written by Maya Reyes · reviewed for 12s
Ghost's read: Dana said renewal moved to December 31; the CRM still says March 2027, and security review gates expansion.
Subject: Following up on today's call
Hi Dana,
Thanks for the time today. Great to hear all 140 seats are live.1 As Luis asked, I'll send over the SOC 2 Type II report and API rate-limit doc today.1 Next step on our side: Security review call, week of October 12, 2026.1 I have your renewal down for December 31, 2026.1 I understand the budget owner for the expansion is not decided yet.1
Best, Maya
Needs your OK. The renewal date on file is March 31, 2027 (from the CRM, 2025-03-14), but a rep on 2026-10-07 said December 31, 2026. Check it before this goes out.
Approved with edits by Maya Reyes · reviewed for 24s
Record corrected: Renewal date March 31, 2027 → December 31, 2026
Regression test failing: Follow-up states renewal date as December 31, 2026